The NDIS Commission is replacing the portal providers use to manage registration, reportable incidents and behaviour support plans. The new NDIS Commission portal is expected to go live in October 2026, and the Commission has published a checklist of what providers should do before 12 October. For many providers this will feel like a routine system update. For anyone with a registration application, a renewal, an open reportable incident or a behaviour support plan in progress, it deserves attention now, because for a period you will be working across two systems at once.
Why the Commission is changing its portal
The new portal is part of the Commission's Data and Regulatory Transformation (DART) Program, its broader rebuild of the data, systems and tools it uses to regulate the sector. Providers have told the Commission for some time that the existing forms were hard to navigate and that free text fields left them guessing at what information was wanted. The new portal is the Commission's response to that feedback, and it covers four areas of work: applications for registration, re-registration, behaviour support plans and reportable incidents.
What changes for providers
The most noticeable change is that the portal now does some of the work for you. When you enter your ABN, it draws your legal name and addresses from the Australian Business Register. When you add key personnel with their worker screening ID, it checks the NDIS Worker Screening Database and updates their screening status automatically. Forms also adjust to your earlier answers, so you only see the questions that apply to you, and drafts are saved securely for up to 30 days while you gather what you need.
Registration applications move to a two-part process. The first part gives the Commission enough to make an initial suitability assessment, and the second asks for the more detailed service information and self-assessment against the NDIS Practice Standards. You can see the status of your application at every stage, and once you receive your scope of audit you can select an approved quality auditor directly from a list within the portal. Re-registration moves to the same portal, so providers coming up for renewal will lodge there too. The Commission's pages on applying for registration and renewing your registration set out the steps, and our guides on how long NDIS registration takes and verification versus certification audits explain what to expect once your application is in.
Reportable incidents become easier to lodge and track, including reports about incidents involving another provider, which now have a dedicated third-party form. The forms also include guidance at the point of submission, such as the difference between an unauthorised restrictive practice and a matter that should be reported as abuse or neglect. Misclassifying an incident is one of the more common reporting errors we see, so that guidance will help. The Commission's reportable incidents page covers what must be reported and when. For staff who need a refresher, our Academy runs short courses in incident reporting and incident management for managers.
Behaviour support gets its own dashboard. Practitioners and implementing providers can lodge new plans and complete monthly reporting on authorised restrictive practices in one place, implementing providers can upload a single authorisation document covering every practice in a plan, and the portal tracks when each monthly report falls due. The Commission's rules for implementing providers set out the reporting obligations behind these forms, and the Academy's introduction to restrictive practices and introduction to positive behaviour support courses give frontline teams a practical grounding.
You will be using two portals for a while
The Commission has been clear that the move will not happen in one step. During the transition, providers will use both the new portal and the existing portal depending on the task, and some activities will stay in the existing system for a time. Claims and payments are unaffected, as they sit with the NDIA's myplace portal, which is a separate system altogether.
The practical risk here is confusion rather than lost access. The Commission is also replacing the instructions on its website for the existing portal with new guidance for the new system, so staff relying on old quick reference guides, saved screenshots or bookmarked links will find them out of date. The Commission's overview of what is changing sets out the detail and is worth sharing with whoever handles your portal work.
Getting ready before 12 October
Start with the Commission's own checklist and work through it with the people in your organisation who use the portal day to day. Alongside it, there are a few things we recommend every provider has in place.
Access comes first. The Commission's transition from PRODA to myID and Relationship Authorisation Manager (RAM) was scheduled to end on 30 September 2026, after which PRODA is no longer an option for logging in to Commission portals. Your principal authority needs to link the business in RAM and authorise each staff member who needs portal access, and each of those people needs their own myID. Any provider that has not finished this should treat it as the first job of the week, as nothing else on this list can happen without it.
Next, take stock of what is currently in progress. Make a short register of open registration or renewal applications, reportable incidents still awaiting a final report, behaviour support plans under review and monthly restrictive practice reports due in October. Knowing where each item sits makes it far easier to follow it through the changeover without missing a deadline.
Then check your records. The new portal pulls information from the Australian Business Register and the NDIS Worker Screening Database, so any mismatch between those sources and what you hold internally will surface quickly. Confirm your ABN details are current and that every key personnel member has a valid worker screening clearance linked to your organisation.
Finally, update your own procedures. Incident management, restrictive practice and registration procedures often describe portal steps, reference PRODA or include screenshots of the old system. Auditors assess whether your documented processes match what your staff do, so a procedure that describes a system you no longer use is likely to draw a finding. We cover this and other avoidable issues in common audit readiness mistakes providers must avoid, and in fixing NDIS audit non-conformities for anyone already working through findings. Bring these documents up to date and brief your team using the Commission's NDIS Commission portal (New) toolkit, which includes videos and process maps for common tasks.
How Provider Compliance can help
A new portal is a good moment to check whether your compliance systems still reflect how you work. Provider Compliance supports NDIS providers through registration, re-registration and audit preparation, and with the policies and procedures behind incident management and restrictive practices. We can review your current documents against the new portal workflows and the NDIS Practice Standards. For staff training, the Provider Compliance Training Academy offers 144 NDIS and aged care courses, each with a certificate on passing. Get in touch with us to talk through where your organisation stands.